Refund & Cancellation Policy

Last updated: 18 October 2026

We want every client to be happy with the work. This policy explains what happens if a project is cancelled or a refund is requested.

Advance payments

The advance secures your project slot and covers planning and initial work. If you cancel before any work has started, the advance is refunded, minus any third-party costs already paid on your behalf.

Cancellation during a project

If a project is cancelled after work has started, you pay for the work completed up to that point, calculated by milestones. Any amount paid beyond completed work is refunded, and completed work is handed over to you.

Monthly services

Monthly support plans and ad management can be cancelled with 15 days’ notice. The current month is not refunded; no further months are charged after cancellation.

Third-party costs

Domains, hosting, licences, Shopify plans, ad spend and hardware are non-refundable by us once purchased, as they are charged by other companies. Hardware may be covered by the manufacturer’s warranty.

If something isn’t right

Tell us within the 30-day support period after launch and we will fix any issue with the delivered work at no charge.

How to request

Send your request on WhatsApp or email with your project name. We respond within 3 working days, and approved refunds are paid within 14 days by bank transfer.

Questions about this policy? Contact us on WhatsApp at +92 343 4199902 or email [email protected].